1. Contract for your journey

Any contract between The Management and The Client relating to package and other tours specified is regulated by English Law and the International Convention governing contracts between Tour Operators and Clients including claims and rights under the Civil and Commercial Laws of England.

2. Booking and Payment

Any booking application received by The Management will only be accepted when there is availability remaining and after approval by The Management. Bookings must be made by facsimile transmission and must be accompanied by a deposit of twenty per cent of the list price. Any balance outstanding must be settled at least sixty days prior to departure. All bookings made less than sixty days prior to departure must be accompanied by the full amount due. Failure to remit any balance due within the specified time automatically leads to cancellation of the Contract. Full payment is considered to be the date payment is advised to us by our bankers. Any remittance must be confirmed by sending a facsimile transmission of the draft clearly showing the issuing bank's stamp. The Management retains the right to withhold any money held on behalf of The Client against costs and damages incurred.

3. Prices

All prices quoted are calculated on the basis of costs, current exchange rates, and are for a minimum number of six persons travelling except where otherwise indicated. Prices may be modified up to twenty days before departure but only if costs of transport, fuels, government levies and taxes, and foreign exchange rates are altered. In the case of costs being modified as in the paragraph above The Client will be advised of the exact change. In any case where the increase in price exceeds ten per cent of the list price The Client has the right to cancel the Contract provided The Management is advised within forty-eight hours of The Client’s decision.

4. Cancellation

The Client has the right to cancel The Contract (booking) without incurring any penalty only when there is a price increase superior to ten per cent of the price quoted. Any client who of necessity claims the right to cancel will receive back his/her/their amount paid minus penalties as follows:

• twenty per cent for cancellation between the 90th and 71st days before departure
• thirty per cent for cancellation between the 70th and 51st days before departure
• fifty per cent for cancellation between the 50th and 41st days before departure
• seventy-five per cent for cancellation between the 40th and 31st days before departure

No repayment can be claimed by any Client who cancels in the thirty days prior to departure, or who presents him/her/themselves at the departure point without the necessary personal documentation required for the journey. Any named client can be substituted by another provided that all pertinent details are received by The Management at least fifteen working days prior to departure and provided that no documentary or personal problems inhibit the acceptance of the Substitute Client. The Management will charge a booking fee and all costs incurred relevant to the substitution.

5. Modifications to bookings

For any modification to a booking already made, whether to the period of the vacation, to a rental or for any other services requested, which is made after the confirmation of the booking and/or within forty days of the departure date a fee of €20 per person will be charged for individual clients up to a maximum of €200 for groups of twenty or more persons.

Modifications received from the 39th working day before departure will be subject to clause 5 above in cases relevant to hotel bookings where The Management are unable to carry out the modifications requested. In the case where bookings are for short term rentals all modifications including cancellations will be made under the contractual regulations of the subcontracted letting agency. Such regulations will be made available on request when the relevant booking is made.

6. Cancellation by The Management

Should The Management decide for whatever reason to cancel the Contract before departure, excepting where the cancellation is caused by The Client, The Client has the right to :

• transfer to another tour or journey of the same value or if not available to another of a higher value without paying a supplement.
• if the transfer is to a lower value The Client may reclaim the difference.
• a refund of all monies paid, within seven working days of the decision by The Management.

The Management reserve the right to cancel any package tour or journey if the required minimum number of persons is not reached or for reasons beyond their control. All payments received will be returned.

7. Responsibility of The Management

The Management will be responsible for damage to the Client only when such damage, whether total or partial, is caused by failure to provide the services as agreed by The Management or by third parties contracted to provide same except where such damage is caused by The Client who in any manner refuses or alters in any way the services contracted for or where the cancellation by either party is due to ‘force majeure' or any other extraneous event which The Management in exerting their professional activity cannot foresee or over which it has no control.

8. Limitation of damage

Repayment for damage caused by The Management can in no case exceed the limits as agreed by International Convention.

9. Claims and repayment

In order not to exceed the time limits set for claims The Client must advise The Management of any such claim, even if a valuation is not immediately evident, within 10 days of the advertised return from the vacation or end of service period contracted for. In every case where a claim for damages is made at the site of the vacation or service contracted for The Management must make every reasonable effort to resolve the problem or offer alternatives capable of resolving the problem in favor of The Client. The Management must respond to every claim made at the end of the period of vacation or service offered. Any Client who fails to make a claim within the period stipulated shall have no right to payment claimed including all rights relevant to claims under insurance policies effected but not advised to The Management either before, during or within the 10 days after the service or vacation terminates.

10. Responsibility of carriers

The legal responsibility of all carriers towards travellers is limited to the duration of the journey/transport. Whilst aboard the carrier's property all rules and provisions pertaining to such carriage will be the responsibility of the individual carrier. The Management accepts full responsibility for the content of all programs.

11. Cancellation Insurance

Unless an alternative policy is taken out by The Client and its details faxed to The Management at least 60 days before departure, cancellation, loss of goods and health insurance including repatriation cover will be included in the final balance due.

12. Original version

The original version of these Regulations and General Conditions written in English shall be considered binding.

13. Competence

In the event of any dispute the competent forum shall be in England and any dispute shall be settled under English Law.